Shipping policy

Shipping & Delivery

Fast, reliable delivery — because the right gear shouldn't keep you waiting.

Where We Ship From

All orders ship directly from our fulfillment center in the United States. That means fast, domestic delivery, no overseas delays or customs surprises.

Delivery Times

We ship Monday–Friday (excluding holidays). You'll receive a tracking number as soon as your order leaves our warehouse.

Estimated delivery time:

  • Priority Shipping: 1–2 business days
  • Standard Shipping: 3–5 business days
  • Free Shipping (orders over $90): 3–5 business days

Backorders: Some units may occasionally be on backorder. If an item you've ordered is backordered, delivery time will vary and we'll keep you updated on the expected ship date. Feel free to contact us anytime at support@tooltroopers.com for the latest status on your order.

Shipping Costs

We offer free shipping on all orders over $90.

For orders under $90, shipping rates are calculated at checkout.

Protected Delivery

(Optional Add-On)

We offer an optional "Free Returns + Package Protection" add-on for just $1.99 — available in your cart before checkout.

It covers lost, stolen, or damaged packages, and lets you return products without any hassle, labels, or extra fees.

It's total peace of mind, just in case.

Frequently Asked Questions — Orders & Shipping

Where do you ship from? We ship all orders from our fulfillment center in the US, so you won't experience international delays or customs surprises.

How long does delivery take? It depends on the shipping method you choose at checkout:

  • Priority Shipping: 1–2 business days
  • Standard Shipping: 3–5 business days
  • Free Shipping: 3–5 business days

Some units are occasionally on backorder — if that applies to your order, delivery time will vary and we'll notify you with an updated timeline.

We ship from within the US, so you won't face long delays or surprise customs fees. Just fast, reliable delivery, the way it should be.

What if my package is delayed or lost? If you added "Free Returns + Package Protection" in your cart, you're fully covered. Just email us at support@tooltroopers.com and we'll either track it down or send you a replacement, fast and hassle-free.

Didn't add it? No worries, we'll still do everything we can to help. Just know protection makes it easier to guarantee a swift resolution.

Do you ship internationally? Not yet, we currently ship within the United States only. But we're working on expanding soon.

My order includes a backordered item — what happens? We'll email you with an updated delivery estimate as soon as it's available. If you'd rather not wait, contact us at support@tooltroopers.com and we can discuss options such as shipping in-stock items first or adjusting your order.

Still need help? Visit our full FAQ page or contact us anytime at support@tooltroopers.com.