YOU'VE GOT QUESTIONS
&
WE'VE GOT ANSWERS
Whether you’re curious about how our gear works, how to use it, or what to do if something doesn’t go as planned, you’re in the right place.
We built Tool Troopers to keep things simple: no gimmicks, no shortcuts. Just tough, reliable products that do what they’re supposed to.
Scroll through the FAQs below or reach out if you don’t see your question.
Let’s get you geared up and ready.
Got a question in mind? Skip the scroll — jump to what matters:
Frequently asked questions about
Orders & Shipping
Where do you ship from?
Where do you ship from?
We ship all orders from our fulfillment center in the US, so you won’t experience international delays or customs surprises.
When will my order ship?
When will my order ship?
We ship all orders within 1–2 business days. You’ll get a confirmation email the moment your package is on its way, along with tracking so you can follow it right to your door.
How long does delivery take?
How long does delivery take?
It depends on the shipping method you choose at checkout.
- Free Shipping: 7-10 business days
- Standard Shipping: 4–5 business days
- Priority Shipping: 2–3 business days
We ship from within the US, so you won’t face long delays or surprise customs fees. Just fast, reliable delivery, the way it should be.
How do I track my order?
How do I track my order?
You’ll get a confirmation email the moment your package is on its way, along with tracking so you can follow it right to your door.
How much does shipping cost?
How much does shipping cost?
We offer free shipping on all orders over $80. For smaller orders, shipping is calculated at checkout based on your location and chosen method.
What if my package is delayed or lost?
What if my package is delayed or lost?
If you added “Free Returns + Package Protection” in your cart, you’re fully covered. Just email us at support@tooltroopers.com and we’ll either track it down or send you a replacement, fast and hassle-free.
Didn’t add it? No worries, we’ll still do everything we can to help. Just know protection makes it easier to guarantee a swift resolution.
Do you ship internationally?
Do you ship internationally?
Not yet, we currently ship within the United States only. But we’re working on expanding soon.
Frequently asked questions about
Returns & Guarantee
What’s your return policy?
What’s your return policy?
We offer a 60-day money-back guarantee, no hassle, no hard feelings. If the product doesn’t work or there is something else wrong, email us at support@tooltroopers.com.
If you added “Free Returns + Package Protection” at checkout, the process is even smoother and fully covered. Otherwise, standard return shipping costs may apply.
How do I request a refund?
How do I request a refund?
Email us at support@tooltroopers.com within 60 days of your purchase. If you added our $1.99 protection plan, return shipping is on us. No printing labels or jumping through hoops.
Can I change or cancel my order?
Can I change or cancel my order?
Email us ASAP at support@tooltroopers.com. If your order hasn’t shipped, we’ll do our best to catch it in time. After it ships, we can help with a return or exchange, especially easy if you added package protection at checkout.
What is the Tool Troopers “TRUST YOUR GEAR" Guarantee?
What is the Tool Troopers “TRUST YOUR GEAR" Guarantee?
When you bring Tool Troopers gear into your garage, it should make life easier, not harder.
That’s why every product comes with our no-nonsense promise: built tough, backed by us, and always risk-free.
If it doesn’t perform the way you need it to, we’ll send you your money back. No hassle. No pressure.
Stick with us and you’ll see, the longer you roll with Tool Troopers, the more you win. Because gear you can count on isn’t a luxury. It’s the Tool Troopers standard.
Frequently asked questions about
Our Products
Do Tool Troopers products come with instructions?
Do Tool Troopers products come with instructions?
Yes. Every product comes with simple, straightforward guidance so you can get it set up and in action fast. No guesswork required.
Find all the instruction guides here:
Instruction Guides Overview
How do I clean and maintain my gear?
How do I clean and maintain my gear?
Most of our gear just needs a quick wipe-down with a damp cloth or mild soap and water. We design our products to stay low-maintenance, so you can focus on the work, not the upkeep.
But make sure that you double check the instruction guide for your new product.
What makes Tool Troopers different from other gear brands?
What makes Tool Troopers different from other gear brands?
We don’t do gimmicks. Tool Troopers gear is built tough, designed for real life, and backed by a mission bigger than tools, supporting U.S. veterans with every purchase.
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Still Need Help?
Feel free to reach out to us via email through the form below, and we will be happy to help you!
We usually respond within 24 hours (Mon-Fri).
or call us on this number:
+1 941-216-6131